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ABC Telecommunications.
Worked with CEO and Top Management Team of $8B consumer unit of larger corporation to address declining revenues and market share, outdated product portfolio and moribund culture. In series of assignments over three years, collaborated to create a customer-centric organization design, select and launch new top management team, align goals and management processes around new strategy, coach key top team members to improve overall teamwork, and launch companywide employee engagement process to create a customer-centric culture. Efforts led to a halt in revenue decline, revenue and profitability significantly above budget, and record employee engagement scores.
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ABC Logistics.
Worked with CEO, board, and Top Management Team of $500M Private Equity-backed express package carrier to identify and address full range of strategy, leadership and organizational issues impeding integration of acquisitions and fulfillment of investment thesis. Collaborated to design post-merger organization, launch new top management team in fast-cycle strategy deployment/alignment workshop, and create business integration/change management team to warrantee success. Efforts launched top three management levels into new business year with strong alignment on roles, goals and action plans, and significantly increased morale.
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ABC Commercial Insurance.
Worked with CEO and Top Management Team of the North America division of a Top Five Global insurance company to address flat growth, poor customer focus and inconsistent team process. In a series of assignments over twelve months, collaborated to develop consensus top team role, operating principles and governance structure, launch broad organizational engagement effort to deploy a new growth strategy and shift the culture, and redesign talent management system to support the change. Efforts led to establishment of solid growth trajectory, improved top teamwork 50-100% on key effectiveness measures, and broad improvement in customer engagement by employees.
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ABC Construction.
Worked with Chairman of this $750M business to address unfocused board meetings and strained board-management relationships, and overhaul board role, structures, and processes. Realigned board role to company strategy, worked with CEO and COO to redesign roles and establish framework for planning succession, and developed game plan for continued development of board effectiveness. Reenergized board-management relations leading to significant increase in candor in meetings, crisper discussion/decision making, and higher value added from board to management.
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ABC Diversified Holdings.
Worked with Executive Chairman and Lead Director of this $350M family-owned conglomerate to address unproductive board meetings, uneven family representation and participation, and stalled succession planning. Assessed board composition, role, structure, and processes against business strategy and external best practices, and worked with Chairman and Governance Committee to develop agreed action plan for implementation of recommended changes.
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ABC Industrial.
Worked with Lead Director, CEO and senior management of this $12B+ company to provide formal assessment of leadership effectiveness of CEO after first year in the job, and then worked with CEO to address opportunities for improving personal and top team leadership. Subsequently worked with CEO and his ‘kitchen cabinet’ to develop a multi-year leadership game plan for TMT effectiveness, organizational leadership, and management succession.
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Numerous assignments.
Conducted in-depth assessment of executive leadership competencies for top management decision making associated with a range of jobs in companies of all sizes, including pre-hire, pre-acquisition/investment, and pre-promotion situations; leadership development; organization design/restructuring; succession planning; and performance management.
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